θέσεις εργασίας στο Βρετανικό Συμβούλιο

We are looking to recruit support staff to join our Examinations Services team in Athens on a six-month fixed-term contract. We are looking for energetic and enthusiastic people, capable of supporting the administration of examinations in a complex exams environment. We are recruiting for two posts:

Examinations Support (RAD)

Role purpose: Assist in the provision of an excellent level of service to all clients and customers of the Royal Academy of Dance (RAD) exams, and support the administration of professional and university exams and computer-based tests. Find out more about the position and how to apply: bit.ly/3m7K27Y

Examinations Support (RAD)

Apply now »

Date: 13-Dec-2021

Location: Athens, GR

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose:

To assist in the provision of an excellent level of service to all clients and customers of the examinations services department.

 

Main Accountabilities for this role:

Product Service delivery

• Provide support to Exams functions as required [Planning and Scheduling, Resources Deployment and Test Day, CMR and Post Exam Processing] on RAD exams and seminars scheduling and delivery for other exams in the portfolio as required.
• Support registration, entries and results process by using required receipting, registration and exam entry systems within set deadlines (local and/or external).
• Support administration of Professional and University examinations and Computer-Based tests in accordance with corporate guidelines, QCA standards and Examination body regulations.
• Act as back-up to Examinations Officer [Test Day, CMR and Post Exam processing] – Professional and University Exams when required following the QCA and exam body requirements and standards regarding process of exam papers including:

-Unpacking, counting, logging, shredding materials securely

-Using appropriate/different stock management systems to ensure secure materials and equipment can be tracked internally and externally.

-Packing and despatching materials back to exam body or recording secure local destruction.

• Support onsite delivery of examinations as required.
• All enquiries from clients and level 2 enquiries from customers (those not handled by Customer Services) are responded to within 24 hours (phone) or 48 hours (email).

 

 Essential qualification for the role would be:

• Appropriate police check required
• English – at level B2 (both written and spoken)
• Ability to communicate clearly and effectively
• Advanced practitioner in the use of office software

 

Desirable qualification for the role would be:

• Previous experience of exams administration.
• Using Databases or/and IT qualification

 

Further details:

Pay band: K

Location: Greece, Athens

Contract type: 6 months fixed-term contract

Requirements: Candidates must have the right to work in Greece

Closing date and time: Sunday 26th December 2021 (23:59 UK Time)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Apply now »

 

Examinations Assistant

Role purpose: Support the effective and efficient delivery of exams within a location as well as post-exams processing. The role will be the point of contact for venues/venue supervisors and will support the management of venue staff and examiner engagement, relationship and performance. Find out more about the position and how to apply: bit.ly/3dPOG62

Examinations Assistant

Apply now »

Date: 14-Dec-2021

Location: Athens, GR

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose:

The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance. The role will support the resolution of risks and issues, including customer communication directly or through customer services. This role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day. This role includes support in running Test Day activities including preparation of all test day materials e.g. stationery, uniforms, banners, IT equipment. The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.

Main opportunities/challenges for this role:

To ensure delivery of exams at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.

 

Main Accountabilities for this role:

Product Service Support

▪ Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planning function (if required).

▪ Receives exam materials and stores them securely in the Confidential Materials Room (CMR).

▪ Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation.

▪ Arranges transport of confidential materials and resources required on test day to the exam venue.

▪ Acts as a point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day.

▪ Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).

▪ Ensures that British Council-owned equipment and materials are available and ready to use when needed.

▪ Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment).

▪ Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding.

▪ Inputs exam results into Awarding Bodies platforms.

▪ Scans post-exam scripts and/or despatches to Awarding Bodies.

▪ Produces TRFs and certificates and issues results to candidates. Sorts and delivers B2B certificates to B2B Ops Support function, if required.

▪ Processes Enquiries on Results with the Awarding Bodies.

▪ Provides timely escalation of issues, enabling the adaptation of work plans where necessary.

▪ Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes.

 ▪ Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.).

 

Customer support

▪ Identifies where more complex issues require resolution by others and refers them on accordingly.

▪ Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience.

 

Risk & Compliance

▪ Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team).

▪ When requested carries out random checks on Test Day to prevent issues from arising.

▪ Provides support and reporting for audits and performance reviews.

▪ Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

 

Managing self & others

▪ Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

▪ Monitors internal colleagues or external contractors/suppliers task completion to agreed quality and time standards.

 

Test Day Support

▪ Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover. 

 

 

 Essential qualification for the role would be:

• Appropriate police check required
• Experience in identifying and minimising risk
• Ability to understand compliance regulated procedures
• Working in a challenging environment against tight deadlines.
• English language skills to the CEF B2 level

 

Desirable qualification for the role would be:

Experience of supporting delivery of computer-based exams 

 

 

Further details:

Pay band: 2/J

Location: Greece, Athens

Contract type: 6 months fixed-term contract

Requirements: Candidates must have the right to work in Greece

Closing date and time: Sunday 26th December 2021 (23:59 UK Time)

 

A connected and trusted UK in a more connected and trusted world.

 

Equality , Diversity, and Inclusion (EDI) Statement

 

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

 

The British Council is committed to safeguarding children, young people and adults who we work with.

 

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

 

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

 

If you have any problems with your application please email askhr@britishcouncil.org

 

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

 

Deadline for applications: Sunday 26 December 2021 (23.59 UK Time)